Role of Managerial Competencies on Employee Performance Through Self-Efficacy and Perceived Organizational Support

Abstract

The goal of this explanatory research is to provide more detail on the direct link, as well as the presence of a mediator and moderator, between employees' management abilities and performance at work. Previous researchers have successfully determined that a number of elements, including workers' managerial abilities, influence how well employees perform in the firm. Performance is the dependent variable in this study, and a few crucial competencies—communication, decision-making, organization, and professional ethics—have been selected as the independent variables. An attempt was made to determine whether or not self-efficacy mediates this association. While investigating the connection between abilities and performance, the moderating effect of perceived organizational support was also examined. Using the proportional stratified sampling approach, the study's population will comprise the administrative personnel of public sector universities in Pakistan's Punjab region. Quantitative research design will serve as the foundation for this study's technique. The available statistical tools, SPSS and AMOS, will be used to analyze the primary data, which was gathered by self-administered questionnaires. In the context of Pakistan, this study would be advantageous for the service industry, particularly the public sector educational sector. Researchers and policymakers who wish to examine performance using multiple factors in the same context or the same variables in different settings will also find it helpful.