Understanding the Effects of Post-Covid-19 Challenges on Employee Job Satisfaction and Job Performance in Café- Restaurants, Islamabad Pakistan; a Phenomenological Study

Abstract

Current research is about Understanding the effect of post-Covid-19 challenges on employee job satisfaction and job performance in cafe-restaurants in Islamabad, Pakistan. The purpose of this research is to explore the challenge on the job satisfaction and performance after Corona virus. The qualitative inquiry method used phenomenological strategies with a post-positivist paradigm. A semi-structured face to face interview tool with open-ended questions was used.  Analyze these questions by using thematic analysis approaches. Interview held in Urdu Language. Data were collected from six different three- and four-star cafe-restaurants. 15 interviewees shared their thoughts and satisfied questions with their answers in Urdu. Finding highlighted 12 major themes including psychological Changes after COVID-19, operational changes, assistance by Organization, changes in Role, communication, novelty in working environment, change in performance level, employee remarks regarding satisfaction, survivor sickness, sustainer, work attitude and effects of media. Participants practiced and research observed that Covid challenged the satisfaction and relationship and found decline in satisfaction and improvement in performance.  Employees of Café-restaurant are not satisfied with their working conditions but still struggle to enhance their performance. Employees shared their feelings and practice and noted that a satisfied employee is not always a good performer, there are some other reasons also.